• Find your break:

What types of breaks do you provide?

We offer a number of different breaks, they are:

Weekend Breaks - Two night weekend break starting on Friday Three night weekend break starting on Friday

Midweek Breaks - Four night midweek break starting on Monday With each of these breaks you will receive Dinner, Bed and Breakfast

Do the hotels have Wi-Fi?

In all of our Bay Hotels we have free Wi-Fi in the lounges.

Is there car parking at the hotel?

For more information about car parking at our hotels please take a look here

What room types do you offer?

We have a number of different room types including, Standard, Standard Plus, Superior and Premier, for more details please click here.

Do you sell holiday insurance?

Yes we do sell holiday insurance. When you book a holiday with us, please enquire about our insurance options.

Which hotels have swimming pools?

The following hotels have indoor pools: Bay Torbay Hotel – Torbay Bay Marine Hotel – Llandudno Bay Eden Arms Hotel - Rushyford, Country Durham The Following hotels have outdoor pools: Bay Broadway Park – Sandown, Isle of Wight

Can I take my pet on holiday?

Our hotels don't accept dogs, with the exception of registered guide dogs.

Do the rooms have tea/coffee making facilities?

Yes, all of the bedrooms have this facility. Do the beds have duvets or sheets and blankets? All beds have duvets and blankets are available on request.

What time can we check in to the room?

Check in time would be from 3pm, and you need to vacate your room by 10am on the day of departure.

Is there a hair dryer in the rooms?

There usually is, if not one will be available at reception.

Is there an iron and ironing board available?

Yes, reception will have one that will be available on request.

Who do I contact if I have further questions?

If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:


Reservations - 0844 4999 356

Customer Services - 0844 824 6355 (Monday - Friday 9am - 5pm)

Alternatively, please contact the hotel you are staying with.


You can also email our support team using the contact us form.


 Bay Hotels Waterside House, Wigan Pier Business Park, Waterside Drive, Wigan, WN3 5AZ

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