What types of breaks do you provide?
We offer a number of different breaks, they are:
Two night weekend break starting on Friday
Three night weekend break starting on Friday
Four night midweek break starting on Monday
With each of these breaks you will receive Dinner, Bed and Breakfast
Is there car parking at the hotel?
For more information about car parking at our hotels please take a look here
What room types do you offer?
We have a number of different room types including, Standard, Standard Plus, Superior and Premier, for more details please click here
Do you sell holiday insurance?
Yes we do sell holiday insurance. When you book a holiday with us, please enquire about our insurance options.
Which hotels have swimming pools?
The following hotels have indoor pools:
Bay Torbay Hotel – Torbay
Bay Marine Hotel – Llandudno
Bay Eden Arms Hotel - Rushyford, Country Durham
The Following hotels have outdoor pools:
Bay Broadway Park – Sandown, Isle of Wight
Can I take my pet on holiday?
Our hotels don't accept dogs, with the exception to registered guide dogs.
Do the rooms have tea/coffee making facilities?
Yes, all of the bedrooms have this facility.
Do the beds have duvets or sheets and blankets?
All beds have duvets and blankets are available on request.
What time can we check in to the room?
Check in time would be from 3pm, and you need to vacate your room by 10am on the day of departure.
Is there a hair dryer in the rooms?
Yes there is, if not one will be available at reception.
Is there an iron and ironing board available?
Yes, reception will have one that will be available on request.
Who do I contact if I have further questions?
If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:
Reservations - 0844 4999 356
Customer Services - 0844 824 6355 (Monday - Friday 9am - 5pm)
Alternatively, please contact the hotel you are staying with.
You can also email our support team using the contact us form.