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Booking enquiries : 0844 4999 356

Group Bookings : 0844 4995 665

FAQs

What types of breaks do you provide?

We offer five different types of breaks

Weekend Breaks

  • Two night weekend break starting on Friday
  • Three night weekend break starting on Friday

Midweek Breaks

  • Four night midweek break starting on Monday

With each of these breaks you have the option of bed and breakfast or dinner, bed and breakfast

Do you sell holiday insurance?

Yes we do sell holiday insurance. When you book a holiday with us, please enquire about our insurance options.

Which hotels have swimming pools?

The following hotels have indoor pools:

  • The Torbay Hotel – Torbay
  • The Marine – Llandudno
  • The Eden Arms - Rushyford, Country Durham

The Following hotels have outdoor pools:

  • The Broadway Park – Sandown, Isle of Wight

Can I take my pet on holiday?

Our hotels don't accept dogs, with the exception to registered guide dogs.

Do the rooms have tea/coffee making facilities?

Yes, all of the bedrooms have this facility.

Do the beds have duvets or sheets and blankets?

All beds have duvets, and blankets are available on request.

What time can we check in to the room?

Check in time would be from 3pm, and you need to vacate your room by 10am the next morning.

Is there a hair dryer in the rooms?

Yes there is, if not one will be available at reception.

Is there an iron and ironing board available?

Yes, reception will have one that will be available on request.

Who do I contact if I have further questions?

If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:

Phone

  • Reservations Monday to Friday - 8am to 8pm
  • Saturday - 8am to 6pm
  • Sunday - 9am to 6pm

0844 824 6350 - Hotel Breaks
0844 824 6355 - Customer Services (Monday - Friday 9am - 5pm)

Alternatively, please contact the hotel you are staying with.

Email

You can also email our support team using the contact us link at the top of the page.

Writing

Bay Hotels
Miry Lane,
Wigan,
WN3 4AG